Support team contact methods
For any support questions we now have an email address at support@oable.org. You can write this email address with any questions you may have regarding Oable or your account.
Alternatively, the chat button on the bottom right of the screen can be used for instant, in-app support. You can also use this chat box to search through our database of support articles.
Terminology update
Submissions
are now called Funding Requests
in full and Requests
for short.
Updates to the Funding Request Workflow (formerly Submission Workflow)
The main workflow in Oable has been changed significantly to allow for more flexibility and transparency. As mentioned above, the <Submissions> workflow has been renamed the <Request> workflow, and we have reduced the number of stages in the workflow to make for a more efficient, streamlined process. Please have a look at this article as well to see a short video and more explanations about the updated workflow.
The new default stages are as follows:
Draft
Ready for processing
Assign agreement
Ready for approval
Approved
Denied
Transaction planned
Paid
Cancelled
APC Request Changes
The <APC Requests> workflow has now been merged with the <Funding Request> workflow (formerly <Submission> workflow).
This means that
Request
(Submission
) do not have to be generated from anAPC Request
.Any
Requests
coming in via theAPC Request Form
will land in the <Funding Requests> workflow automatically.Currently, a
Request
coming from the APC Request Form will be indicated by the "Form" note in the top right of aRequest
entry. This will be expanded upon in later updates.
Deposits and Transactions
The <Plan Transactions> window now includes a visible "Outstanding Balance" that is directly updated based on the planned
Transaction
amounts that you input.
Additional options have been added to the <Payment Validation> section of the
Agreement
settings (see "Agreement changes" below for more information)Currency validation
Validation if payment is complete (balance = 0)
Transactions
can now be reprocessed and essentially edited from the <Paid> stage.Deposit Accounts
can now be Publisher-managed (read-only).<Deposit Accounts> overview screen now shows the amount that is in the <Transactions Planned> stage.
Agreement Changes
Additional validation options have been added when configuring your
Agreement
:DOI
License
Date of Acceptance
Date of Publication
Invoice Uploaded
Agreements
now have a viewable history of when changes were made and by whom.Added an eligibility time window that can be set up in the
Agreement
. ARequest's
eligibility can be determined based off itsDate of Submission
orDate of Acceptance
.Agreements
can now also be publisher-managed (read-only).
Requests
Added a new metadata field:
Publisher Publication Type Alias
. This is raw data directly taken from theIntegration
, if activated in theIntegration
.