Support team contact methods
For any support questions we now have an email address at email@example.com. You can write this email address with any questions you may have regarding Oable or your account.
Alternatively, the chat button on the bottom right of the screen can be used for instant, in-app support. You can also use this chat box to search through our database of support articles.
Submissions are now called
Funding Requests in full and
Requests for short.
Updates to the Funding Request Workflow (formerly Submission Workflow)
The main workflow in Oable has been changed significantly to allow for more flexibility and transparency. As mentioned above, the <Submissions> workflow has been renamed the <Request> workflow, and we have reduced the number of stages in the workflow to make for a more efficient, streamlined process. Please have a look at this article as well to see a short video and more explanations about the updated workflow.
The new default stages are as follows:
Ready for processing
Ready for approval
APC Request Changes
The <APC Requests> workflow has now been merged with the <Funding Request> workflow (formerly <Submission> workflow).
This means that
Submission) do not have to be generated from an
Requestscoming in via the
APC Request Formwill land in the <Funding Requests> workflow automatically.
Requestcoming from the APC Request Form will be indicated by the "Form" note in the top right of a
Requestentry. This will be expanded upon in later updates.
Deposits and Transactions
The <Plan Transactions> window now includes a visible "Outstanding Balance" that is directly updated based on the planned
Transactionamounts that you input.
Additional options have been added to the <Payment Validation> section of the
Agreementsettings (see "Agreement changes" below for more information)
Validation if payment is complete (balance = 0)
Transactionscan now be reprocessed and essentially edited from the <Paid> stage.
Deposit Accountscan now be Publisher-managed (read-only).
<Deposit Accounts> overview screen now shows the amount that is in the <Transactions Planned> stage.
Additional validation options have been added when configuring your
Date of Acceptance
Date of Publication
Agreementsnow have a viewable history of when changes were made and by whom.
Added an eligibility time window that can be set up in the
Request'seligibility can be determined based off its
Date of Submissionor
Date of Acceptance.
Agreementscan now also be publisher-managed (read-only).
Added a new metadata field:
Publisher Publication Type Alias. This is raw data directly taken from the
Integration, if activated in the